Frequently Asked Questions

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also view your order status in your account under "Order History".

You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be changed. Please contact our support team immediately if you need to make changes.

If you receive a damaged item, please contact us within 48 hours with photos of the damage. We'll arrange a free return and send you a replacement or full refund, depending on your preference.

We offer Standard Shipping (3-5 business days) and Express Shipping (1-2 business days). Standard shipping is free for orders over AED 200. Express shipping costs an additional AED 50.

Yes! We ship to all GCC countries (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman). International shipping rates and delivery times vary by destination. You can see the exact shipping cost at checkout.

Delivery times depend on your location and chosen shipping method. Within the UAE, standard delivery takes 2-3 business days. For other GCC countries, delivery typically takes 5-7 business days.

We offer a 30-day return policy for most products. Items must be in original condition with all tags and packaging. Some products like headphones and wearables have a 14-day return policy for hygiene reasons.

To initiate a return, go to your account, select the order, and click "Return Item". You can also contact our support team via WhatsApp or email. We'll provide a return shipping label and instructions.

Once we receive and inspect your return, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Bank processing times may vary.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Cash on Delivery (COD) for orders under AED 1000 within the UAE.

Absolutely! We use SSL encryption and are PCI DSS compliant. We never store your full card details on our servers. All transactions are processed through secure, certified payment gateways.

Yes! We offer interest-free installment plans through Tabby and Tamara for orders over AED 500. You can split your payment into 4 equal installments. Select the installment option at checkout.